What if I am not happy with a service?

We recognise that from time to time things do go wrong.  Leaseholders and Freeholders are encouraged to use our complaint’s procedure, which can be found in this handbook.

If however, you wish not to use our procedure you may contact-

Lambeth’s Complaint Unit on 0207 926 3497

Lambeth’s Home Ownership Services on 0207 926 6700

Leasehold advice centre on 01483 889 922

The Leasehold Advisory Service (LEASE) on 0207 374 5380.  LEASE is an independent advisory body funded by Central Government.  It provides free advice on the law affecting residential leasehold properties.