Paying Your Rent and Service Charges

It is important to keep up to date with your rent payments and seek help as soon as you encounter any problems. This chapter sets out how we intend to collect rent and what standards you can expect from us.

Following the recent amendments in legislation to the Consumer Rights (Payment Surcharges) Regulations 2012, we no longer charge an additonal fee to pay rent using your credit card.

Ways to pay your rent and service charge

Direct Debit

Direct Debit is safe and easy for you and it gives the council permission to take money from your bank account in agreed amounts at agreed times.

To set up a Direct Debit to pay your rent and service charge call us on 020 7926 60690/97.  It's quick and easy.

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PayPoint

You can now pay your rent in cash at PayPoint outlets across the country, including:

  • newsagents
  • supermarkets
  • petrol stations.

Just take your existing rent or garage swipe card to a PayPoint with your rent payment. Make sure you keep a receipt and check your payment against your next rent statement.

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By phone

You can pay your rent by credit or debit card by calling 020 7926 0690/97.

You will need your nine-digit rent payment reference number, which you can find at the top of your rent statement or any rent arrears letters we may have sent you.

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By standing order

To make regular automatic payments direct from your bank account, contact us on 020 7926 0690/7 or visit the Cowley Office for a standing order mandate form or more information.

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At the Cowley Office

Payments can be made in the Cowley office at:

147 Brixton Road
London
SW9 6LZ

Open:

Monday, Tuesday, Thursday and Friday, 8.00am to 4.30pm.

Wednesday 8.00am to 4pm

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At any Post Office

You can pay at any post office branch using your rent payment card. Hand your card and payment to the cashier, and they will credit your payment and give you a receipt.

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By post

If you prefer to pay by post please send a cheque made payable to London Borough of Lambeth.

Write your name, address and rent reference number on the back and post it to:

Cowley House

147 Brixton Road
London
SW9 6LZ

Do not send cash through the post.

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